Shipping Policy

We currently offer shipping to the 48 contiguous United States only. At this time, we are unable to ship to the following locations:

  • PO Boxes
  • International destinations
  • APO/FPO addresses

Order Processing

Please allow up to 2 business days for order processing when calculating your estimated delivery date. Processing time does not include weekends or holidays.
Note: Severe weather conditions or carrier delays may impact shipping timelines.

Shipping Address

Please ensure your shipping address is entered accurately at checkout. Once an order is placed, we are unable to make changes to the shipping address or redirect it to an alternate location.

Multiple Shipments

If your order contains multiple items, they may ship from different warehouse locations. In such cases, tracking information will be provided separately as each item is shipped.

Shipping Options

Standard Shipping

  • Delivery Time: 7–10 business days
  • Albums (Vinyl): Shipped via USPS Media Mail
  • All Other Products: Shipped via UPS Ground 

Expedited Shipping

  • Delivery Time: 2–5 business days
  • Albums (Vinyl): Shipped via USPS Priority Mail or UPS 2-Day
  • All Other Products: Shipped via UPS 2-Day Air 

Overnight Shipping

  • Delivery Time: 1–2 business days
  • All Products: Shipped via UPS Next Day Air 

If you have any questions about your order or shipping method, please contact our customer support team.

Packages Marked as Delivered

If your tracking information shows that your order was delivered but you cannot locate it, please first check with household members, neighbors, building management, mailrooms, reception desks, or other areas where packages may be accepted on your behalf.

If the package still cannot be located, please contact Victrola Customer Support as soon as possible. We may open an investigation with the shipping carrier and request additional information to help locate the shipment.

Orders confirmed by the carrier as successfully delivered to the shipping address provided at checkout are not automatically eligible for a refund or replacement. If the carrier determines that a shipment was lost or misdelivered, Victrola will work with you to determine the appropriate resolution.

Replacement orders can only be shipped to addresses within our supported shipping regions.